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[Billing and payments](https://support.getabstract.com/en/knowledge/subscribing-to-getabstract?hsLang=en#billing-and-payments) # Why was my payment declined? ## Banks may decline a transaction as a security measure. Sometimes, banks use security blocks during transactions that they do not recognize or are unusual. This may have been the case with your credit card. **Credit Card payments -** Please check directly with your bank why they blocked the transaction and approve the charge. **PayPal payments -** Please contact PayPal directly and ensure your PayPal account information is updated.  **Active subscribers** - To ensure that your subscription can be renewed, please check whether the credit card information on file will still be valid at the time of renewal. 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